Market Areas > Human Resources > Workplace Hostility

Workplace Hostility: Identifying and Managing At-Risk Employees

Course Description:

The good news is that workplace homicides have dropped by 30 percent in the last decade.  The not so good news is that hostility in the workplace has seen a significant increase.

In fact, the statistics are alarming. According to a recent SHRM study, incidents of workplace hostility have increased steadily over the past sixteen years:

• 58 percent of participating companies reported that disgruntled employees have threatened senior managers in the past year,
• 17 percent said employees had intentionally and maliciously downloaded computer viruses, and
• 10 percent stated they were victims of product tampering.

Meanwhile, the costs associated to workplace hostility have been estimated at over $120 billion.

Join CCM and faculty expert Gerald Lewis, Ph.D. in this critical audio conference where you’ll learn how to identify and eliminate organizational risk factors which have contributed to hostility in other organizations.

In just 75 minutes, you’ll gain a clear understanding of both administrative as well as clinical services and strategies required to protect against the likelihood of hostility and violence in your workplace. 

This must-attend program will also describe intervention strategies for mitigating the impact of workplace hostility in regards to critical incident stress and trauma in the workplace.  You’ll also come away with an array of actual policies and actionable strategies that you can customize and utilize in your organization immediately.

Course Agenda:

• Overview of Hostility and Violence in the Workplace, Current Trends and Changes
• Horseplay, Harassment, Hostility and Horror: Different Behaviors Require Different Interventions
• Differentiating the Characteristics of an “At Risk” Workplace and a “Toxic” Workplace
• Building the Infrastructure:  Policies, Procedures and Programs = Protection
• An Overview of What to Expect from Psychological Fitness for Duty Evaluation
• Overview of Strategies to Facilitate the Recovery Process if there is an Incident

You’ll also get the answers to your specific questions in the interactive Q&A session. 

Featured Faculty:

Gerald Lewis, Ph.D, Gerald Lewis, Ph.D. & Associates, P.C.

A licensed Clinical Psychologist and has been practicing in the Boston area since 1977. He was the Chief Psychologist at the Marlboro Hospital, in-patient psychiatric unit from 1977 through 1985 and as Team Leader, was responsible for coordinating the clinical treatment and behavioral management of half the patients on the unit.

In 1985, he established a private practice and, as Co-Director, organized Mental Health Affiliates, a multidisciplinary group of mental health providers with two office locations. He provides litigation consultation/expert testimony in the areas of: Post-traumatic stress disorder (PTSD), sexual harassment, workplace violence, fitness for duty, negligent retention/termination, Americans with Disabilities, malpractice, depression, drugs and alcohol issues, etc.

Dr. Lewis is a prolific writer and has authored numerous articles and three books: Critical Incident Stress and Trauma in the Workplace (1994) and Workplace Hostility: Myth & Reality (co-author, 1998). Organizational Crisis Management: The Human Factor (March 2006). In addition, he contributed the chapter, "Violence at Work: Causes and Protection" in Psychopathology in the Workplace: Recognition and Adaptation, edited by Thomas, J. and Hersen, M., Bruner-Rutledge, NY, 2004.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.