Market Areas > Human Resources >Traversing the Multicultural Minefield

Traversing the Multicultural Minefield: How to Quell Workplace Conflicts

Course Description:

Take a good look around your office. Who's that cohabiting in the cubes outside your door? A multitude of cultural attitudes, backgrounds, communication styles and norms.  Looks peaceful out there, doesn't it?  Don't bet on it.

Cultural misunderstandings and culture clash are increasing in the workplace.  In fact, research has shown that organizations are riddled with multicultural tensions that lower morale, decrease productivity, and hobble the company’s ability to produce wins for the organization. 

Course Highlights:

This comprehensive audio conference will explore how to meet the challenges of a cross-cultural workforce, including: 

1. How to determine whether it’s a personality or intercultural conflict,
2. Key techniques to manage your cross-cultural team/workforce with increased confidence and effectiveness, and
3. How to adapt your managerial style to avoid cultural conflicts, and address the ones that do occur.

During this information-packed session, you’ll also learn real-life techniques for: 

• Creating a team environment that is open and respects cultural norms in work styles
• Helping team members to understand and address their culturally specific motives and actions
• Understanding the different ways we cope with conflict (problem solving, avoidance, attack and accommodating) and how to best address discord when it arises
• Knowing when to intervene, and when third party involvement is warranted
• Setting up an ongoing plan to measure the success of  team conflict resolution, and diversity awareness and skills
  
  

Faculty:

Deidre Combs, Combs and Company

Deidre Combs is the author of three books on cross-cultural approaches to resolving conflict and overcoming challenges -- The Way of Conflict; Worst Enemy, Best Teacher and Thriving Through Tough Times -- that integrate common wisdom from the world’s lasting cultural traditions with systems theory and brain research. She provides leadership and conflict strategies as a management consultant, coach, mediator and professor.

 Combs has worked with a variety of corporate, government and NGO clients including Aveda Corporation, the US Forest Service, US Postal Service, IBM and Landmine Survivors Network. Dr. Combs is a core instructor in Montana State University’s Leadership Fellows Certificate Program.  Since 2007, she has taught intensive leadership training to State Department-selected student and professional leaders from throughout the Middle East, Africa, Asia, Eurasia, Latin America and Pakistan’s FATA region. Combs was previously employed nine years by IBM as a software development project manager and vendor liaison specializing in healthcare solutions. Combs also served as marketing director for the electronic medical record provider SolCom Incorporated from 1998 through 2002 leading its corporate re-branding effort.

She holds a BA in Mathematics and Spanish from the University of Wisconsin — Madison, a master’s degree in Information Systems Technology from George Washington University, and a doctorate focused on world religions from UCS/Naropa University. Deidre's blog, PlayingWellatWorkandBeyond can be found at www.playingwell.org .

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.