Market Areas > Human Resources > Employee Compliants

Handling Employee Complaints: How to Avoid the Worst Mistakes Managers Can Make

Course Description:

Coworkers don't always get along, employees don't always agree with management's decisions, and not every team member consistently interacts with others in a professional manner.

It’s human nature; and it’s something every manager — not just HR — has to deal with. But here’s the problem, some issues may seem “minor” to your first line managers or supervisors, and they simply brush these employee complaints and disputes aside, or pretend like they don't exist.

By law, your organization just mishandled the initial employee complaint which in-turn could provoke a costly lawsuit.

Course Highlights:

This information-packed audio conference will explore the policies and procedures you need in place to assure all employee complaints and concerns are handled consistently, fairly and legally. 

During this comprehensive audio conference, our expert faculty will explore:

• the crucial steps to include in your complaint procedure;
• best practices for the resolution process; and
• how to recognize red flag issues that may result in legal issues.

During this must-attend session, you’ll also come away with tips and techniques for addressing workplace issues and swiftly resolving employee struggles, including:

• How to recognize the difference between an employee expressing dissatisfaction and one citing possible policy violation
• Methods for changing perspective of managers who are first to hear employee complaints (case studies, role play etc.)
• Information gathering methods for examining the facts and identifying a possible solution (and what state and federal law defines as “protected activity”)
• Best practices for  improving employee satisfaction post-complaint
• Preventative measures to get feedback from your employees before issues turn into complaints
• The biggest employee complaint gotchas that land organizations in litigation

Faculty:

Fran A. Sepler, President, Sepler & Associates

Fran Sepler is the President of Sepler & Associates, a consulting and educational firm based in the Twin Cities of Minnesota. She has worked in the area of organizational change, people practices and employment investigations for over two decades.

Ms. Sepler has provided employee relations consulting and investigative services to thousands of organizations throughout the world. Her work has taken her to third world nations, refugee camps and National Football League training facilities, movie sets, gold mines and stockyards. She has worked with Ivy League universities and local public schools, medical practices, government agencies and professional firms.

Ms. Sepler is the author of the recent book “Finding the Facts: What Every Workplace Investigator Needs to Know,” and wrote the “Summary Guide on Employment Investigations” for the Minnesota State Bar. She comments on investigative practice on her blog, “Investigating Further.” She testifies in court about the adequacy of the investigations performed by employers, and advises organizations on their investigative policies and practices.

Ms Sepler conducted a longitudinal study of employer responses to employee complaints, and is considered an expert on the art and science of dealing with employees’ expressions of concern in a manner that reduces risk of litigation and increases employee engagement.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

pricing:

Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.