Market Areas > General Management > Workplace Conflict

A CCM "First Friday" event...

When the Pot Boils! Skills to Manage and Resolve Workplace Conflict

Course Description:

Hostile workplace behaviors reduce productivity, increase turnover, hamper performance, and poison working relationships.

How do you deal with aggressive behavior, negative attitudes, excessive sarcasm and other sources of workplace conflict?  In a positive, healthy, and productive manner?

Do you have the skills to calm explosive personalities, defuse "hot button" situations, and exercise damage control without losing your own confidence and composure in the process?

Discover how to handle those inevitable workplace conflicts — assertively, calmly, and rationally — in this information-packed audio conference. In just 75-minutes, you’ll learn practical, proven solutions to:

• handle anger and conflict in the workplace with respect and patience,
• defuse volatile situations before they escalate into full-scale confrontations, and
• focus on finding solutions and reaching compromises by keeping the communication lines open and flowing.

Course highlights:

During this exciting event designed to help you create a more harmonious, collaborative workplace environment, you’ll also learn:

• Which employee behaviors might indicate that anger is simmering
• Why employees display anger at work
• How to stop reactive management and quell outbursts
• Strategies and avenues to help employees express themselves without anger
• How to be more assertive when communicating with “problem employees”
• How personality types should affect your management actions
• How to deal with the outburst yet retain the management upper hand
• When and where to seek outside assistance

featured faculty:

Judy Lindenberger, The Lindenberger Group, LCC

Judy Lindenberger "gets" leadership. She is the rare coach and trainer capable of coupling personal growth with professional development, which is why top companies and individuals invite her to work with them.

Judy focuses on driving performance. From helping successful leaders become even better to developing more impactful communications; from building teams to assessing and managing conflict; your team will leave her program with renewed energy and focus.

Judy's background includes designing and facilitating the first-ever sexual harassment prevention training for federal workers, leading the management training department for a major financial organization, and creating a highly successful, global mentoring program for a Fortune 500 company, which won the national Athena Award for Mentoring two consecutive years. She is a certified career coach and human resources consultant.

A must hear speaker at industry conferences and a published author, Judy earned a B. A. in communications and an MBA in human resources.

In her free time, Judy serves as Member, Board of Trustees, YWCA Trenton and Vice President, Hopewell Valley Regional School District. She is the Past President of the Board of SERV Achievement Centers, and is a trained community mediator and child advocate.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.