Market Areas > General Management > Leading through Crisis

A CCM "First Friday" event...

Leading through Crisis: Developing the Skills to Assess and Cope with Any Situation 

Course Description:

No matter the size of your organization, maintaining the viability of your business processes in the event of a disruption is critical to survival.  Does your management team have what it takes to lead and thrive during a crisis?  Do they know how to engage in crisis prevention and mitigation activities BEFORE a crisis breaks?

Crisis comes in many devastating forms: sudden events, such as fires, natural disasters, terrorism or workplace violence; a public lawsuit, layoffs, an information leak, or a product recall.  Yet, the one thing every type of crisis has in common is the ability to cripple your company and ruin its reputation.

Scrutiny from regulators, shareholders, and customers will increase a hundredfold during a crisis. And, without superior crisis management skills, maintaining your business edge will be practically impossible.

Crisis management skills and techniques are essential to assess and cope with any serious situation.  From the moment it first occurs to the point that recovery procedures begin. Find out how to prepare your team for leadership in any situation.

In this timely audio conference, you'll learn about the Five Tenets of Effective Crisis Response.  You'll also learn how to:

• Assess and minimize your vulnerabilities pre-crisis
• Develop a crisis communications process
• Define roles & responsibilities
• Tackle key issues during the first 24 to 48 hours
• Maintain poise and professionalism during the crisis
• Stay on track when the stuff is hitting the fan
• Keep the media wolves at bay

Featured Faculty:

Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc.

Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc. has more than 25 years of experience meeting clients' needs in all aspects of crisis management - crisis response, vulnerability assessment, planning, training and simulations. Prior to launching what was then known as Bernstein Communications in 1994, Bernstein created and served as the first director of the Crisis Communications Group for Ruder Finn, Inc., one of the world's largest public relations agencies.

Bernstein's crisis and issues management experience has encompassed a wide range of industries and subjects, to include accounting, architecture, associations, assisted living, banking, charities, church-owned businesses, celebrities, criminal law, education, entertainment, environment, financial services, food (retail and B2B), health care, human resources, housing, insurance, legal services, litigation, manufacturing, municipalities, network marketing, personal and organizational reputation, professional services, real estate development, recreation, religious institutions, securities, security, senior housing, and white collar crime. He is a pioneer and leader in the field of Internet-centered crisis management.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.