Market Areas > General Management >Impossible Employees

Impossible Employees: Skills for Managing and Motivating the Most Difficult People at Work

Course Description:

Certain employees require more “managing” than others. You know the type…the bully, slacker, gossip, whiner, know-it-all.  You dread every minute you have to participate with them in meetings or projects (because they consume an inordinate amount of your time and energy) yet their work is great and they’re important to the business, making them difficult to fire.

But tolerating these “thorns in your side” is definitely not the best solution.  Even just one difficult employee adds frustration and stress to your job, lowers productivity, and can even damage relationships (not to mention your reputation). 

Course highlights:

In this invaluable audio conference, you will learn specific strategies to:

1. Identify types of difficult employee behaviors, and what motivates them,    
2. Improve your communication style to effectively handle difficult people, and
3. Coach difficult employees to make positive behavioral changes.

You’ll also learn step-by-step, practical ideas to help you:

• Better understand what triggers you, making you less effective
• Learn how to be assertive and set professional boundaries with challenging people
• Know which courses of action are appropriate given the relationship and situation

 Our expert faculty will also discuss how to change your approach and thinking to better:

• Align and engage with employees
• Manage your emotions and create leadership 'transparency'
• Detach in order to view things more objectively
• Become more influential in creating positive outcomes

Faculty:

Jackie Kellso, Founder, PointMaker Communications

Jackie Kellso, founder of PointMaker Communications, is a professional development trainer and coach who specializes in interpersonal effectiveness — helping people make their point, express themselves and have positive impact on others when they engage in public speaking, presenting, business pitching, networking and one-on-one communication. She applies her twenty-three years of sales and sales management experience for some of the world’s most highprofile media companies (such as The New Yorker, New York Magazine, A&E Network, Viacom, iVillage and Hearst Magazines) to provide her clients with an arsenal of tools, techniques and insights that give them the confidence and personal power to face ever-increasing competition and responsibility.

Since 2003, Jackie has been an active professional development trainer and coach. She provides one-on-one coaching to executives in corporate, not-for-profit and small business sectors; develops and delivers workshops to varied professional audiences, and is a certified, licensed trainer for Dale Carnegie Training (where she teaches a variety of their courses and seminars).

Jackie’s public workshops include an assertiveness workshop, “Speak Up and Be Heard!” and a business networking workshop, “From Strangers to Allies in Just Three Minutes!” She also delivers customized presentation training seminars for corporations. Jackie has been a guest speaker and facilitator for key programs given at Pace University, JCC of Manhattan, St. Lukes Roosevelt Hospital, Society for Human Resources/HRNY, Association for Fund-Raising Professionals, The Women’s Leadership Forum, Youth Not-for-Profit Network and Federal Toastmasters. Network with Jackie on LinkedIn.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.25 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.