Market Areas > General Management > Difficult People

A CCM "First Friday" event...

Dealing with Difficult People at Work

Course Description:

Difficult bosses, employees, coworkers and customers are much more than mere challenges. If you can’t handle and cope with them, they can hurt your productivity and profitability, dampen morale, drain energy, cause stress and simply make life miserable.

You can’t avoid difficult people, and most of the time you can't change them. But what you can do is learn how to understand them and develop techniques to deal with them effectively.

In this invaluable CCM audio conference, you’ll learn what it takes to not only co-exist with difficult employees, bosses, and co-workers, but to also understand, identify and deal effectively with their impossible behaviors.   

Our expert faculty will help you:

• Improve communication and ease frustration levels,
• Understand what motivates difficult people, and
• Let go of your anger and quickly and completely turn even the worst situations around.

During this to-the-point program, you’ll also learn how to:

• Recognize difficult people and what makes them tick
• Defuse emotional situations with angry, upset and rude employees
• Gain a deeper understanding of motivators
• Recognize how your management style can conflict with some people and how to adjust
• Present feedback constructively to help difficult people improve bad behavior
• Increase your self-esteem and face challenging interactions
• Utilize coping skills for dealing with difficult people at work

Featured Faculty:

Hal Adler, Founder, Leadership Landing

Prior to founding Leadership LandingTM, Hal was President of Great Place to Work® Institute, the global research and consulting firm best known for creating the gold standard in workplace recognition; the annual FORTUNE 100 Best Companies to Work For. Hal joined the Institute in 2004 as a consultant, and in 2006 was asked to be President of the company. ?Hal's success over the years has been attributed to his keen and intuitive understanding of leadership, workplace culture and change. Hal is often touted as someone with a unique and special understanding of what makes organizations tick and what individual leaders can do to support and foster high trust and high engagement in any organization. Cited by clients as "Trusted Advisor" and "Master Guide", Hal deeply understands cultural transformation, and knows how to facilitate it, one leader at a time. Hal's range of practical, hands-on leadership experience spans from managing within multi-national publicly held companies, to being the first hire in boutique consulting firms. Hal has years of experience working with leadership across such industries as healthcare, airline, finance, manufacturing, insurance, retail, hospitality and gaming, technology and construction.

Before joining Great Place to Work® Institute, Hal held leadership positions at The Center for Talent Retention, Manpower, and the Training Arts Institute, an organization that he founded. Before entering the field of management consulting, Hal's professional roles have included restaurant owner, opera singer and orchestral conductor. "Having various roles and tracks over the years has helped me to always keep the bigger picture in view" says Hal. "I've taken important lessons out of every experience I have had. Opening restaurants and conducting choirs and orchestras over the years has helped me to develop a tremendous understanding of how to engage a group of individuals to perform at their absolute best as a team. Starting Leadership LandingTM is an amalgamation of my previous endeavors, and something that I have wanted to do for a very long time."

Hal studied Music Performance and Theory while attending undergraduate school at State University of New York, Purchase and continued post-grad studies in Conducting and Performance at The Boston Conservatory of Music. Hal has received expert training in Integral Coaching through New Ventures West, and has had professional training in Buddhist Psychology and Advanced Meditation.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit."

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