Market Areas > General Management > Difficult Concersations

Difficult Conversations: How to Manage & Survive the Toughest Employee Discussions

Course Description:

Let’s face it.  Every manager does it… you put off those difficult conversations just hoping the problems will disappear. 

Whether its vulgar language, excessive gossip, inappropriate dress, personal hygiene, or pay and performance issues…every manager will face these challenging employee behaviors at some point in their career.

Unfortunately, these tough conversations are unavoidable and need to be conducted with finesse, skill and a hearty understanding of what is legal.  Because when tough conversations are poorly managed, you risk alienating workers and increase your risk for an employee lawsuit.

With this manager-focused audio program on CD, our expert faculty will show you practical, hands-on techniques to take the stress out of toughest employee discussions.  You’ll also learn how a well thought-out plan can help you take control of difficult conversations and move beyond the anxiety that comes with them.

During this essential program, you will learn:

• Best practices for handling tough conversations about behavior and performance
• What techniques work best when dealing with emotional employees – and how to keep yours in check
• How to tackle conversations with “rule breakers” and “excuse makers”
• Methods for dealing with sticky issues like discrimination, gossip or pay
• Which laws and regulations you must comply with in order to reduce legal risk

Plus, by the end of this comprehensive session, you’ll also know:

• How to eliminate fear of confrontations
• How to tame a conversation that gets tense 
• Methods to keep the conversation positive
• Ways to respond to employee pushback
• How to provide constructive criticism

Featured Faculty:

Mary L. Topliff, Founder, The Law Offices of Mary L. Topliff

Mary L. Topliff founded the firm in 1997 after practicing civil and employment litigation for nine years. The firm specializes in employment law counseling, training and compliance focusing on practical solutions. Whether representingemployers or individuals, our goals are the same – for organizations to provide positive and productive workplaces while avoiding or significantly limiting costly legal issues.

With her hands-on experience in human resources and over 20 years as an employment law attorney, Ms. Topliff brings a valuable combination of perspectives to workplace issues and training. A published author and frequent speaker on legal issues impacting the workplace, Ms. Topliff is also actively involved in grassroots/lobbying efforts on human resources-related bills in the California and federal legislature. She served as an adjunct faculty member with San Francisco State University's College of Extended Learning from 1999-2008.

Marianne J. Jones, SPHR

Marianne is a human resources leader with more than 15 years experience working closely with senior leadership to create and execute human capital strategies and initiatives necessary to produce optimum business results.

Marianne has served most recently in a growing New York based Fortune 100 company and has previously worked as a human resources executive with a multi-national retailer, with other premier providers of financial and insurance services in the US, as well as having directed a large not-for-profit organization in California.

During her career, she has found that managers and employees function best in an environment of challenge and support. In that light, Marianne has extensive practical knowledge and skill providing effective assessment of issues, enabling actions and providing counsel associated with high levels of engagement and performance. Change management, restructuring, centralization/decentralization, growth and deceleration are all challenging situations in which Marianne has worked successfully with difficult conversations.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this program that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit."

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.