Market Areas > General Management > Workplace Conflict

Communicating with Tact, Credibility and Influence

Course Description:

Managers spend upwards of 70 percent of their time communicating. Yet many lack the key skills required to communicate tactfully, credibly, and influentially.

Ask yourself, how often do you feel challenged, overwhelmed or “on the spot” when communicating with your employees or your boss?

Well you’re not alone. The ability to communicate with tact, finesse and diplomacy and to influence people to act isn’t a gift that you’re born with. It’s a skill that can be learned and mastered, just like any other skill.

Course highlights:

Let us help you to become a polished, persuasive communicator that can express your thoughts and ideas with clarity and diplomacy. 

During this engaging audio conference our expert faculty will explore how to connect with co-workers, team members and supervisors, and present tips and techniques for communicating with tact and diplomacy even during times of extreme stress and change.  You’ll also learn:  

• How to master communication and behavioral techniques (verbal/visual clues) that will result in your being perceived as more credible and competent
• Methods to sustain your credibility even during tough economic and change ridden times
• Ways to be more personal, mindful and deliberate in all communications
• Methods for handling tactless, less-than-stellar communication mistakes (no one’s perfect)
• Positive ways to deliver feedback (good and bad) that don't put others on the defensive or cause hard feelings

Faculty:

Liz Guthridge, Founder, Connect Consulting

Liz Guthridge, the founder of Connect Consulting, is a seasoned, results-oriented change coach and consultant with extensive employee communication experience. She specializes in training, coaching and supporting organization leaders as they introduce complex new initiatives or make other changes that may confuse, disrupt or upset internal and external stakeholders.

Liz uses practical communication and involvement strategies and tactics tailored to fit the individuals and their organizations she’s supporting. Leaders who use Liz’s communication system — LEAN COMMUNICATIONS® — are able to cut through the clutter and build credibility and trust while getting results.

Some of Liz’s recent clients include Avery Dennison, Bayer Healthcare, Central Garden & Pet, The Clorox Company, Hewlett-Packard, Juniper Networks and salesforce.com.  

Before Liz founded Connect in 2004, she was a principal with Mercer Delta, Mercer HR and Towers Perrin (now Towers Watson). She also is a NeuroLeadership Group-trained coach.  

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Unable to Attend?  Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.