Conflict Resolution

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A CCM "First Friday" event...

Conflict Resolution: Critical Skills to Take the Stress Out of Employee Disagreements

Course Description:

Conflict in the workplace is practically impossible to avoid. In fact, it’s estimated that more than 65 percent of performance problems result from strained relationships between employees — not from deficits in skills or motivation.

When conflict isn’t handled effectively, the results can be damaging. Cooperation and collaboration break down, productivity drops, organizational and individual stress increases, sick leave and medical claims sky rocket, and retention plummets.

Then you’re caught in a vicious downward spiral of negativity which threatens the team’s mission and ultimately the goals of the organization.

Join CCM in this invaluable audio conference to learn key skills, best practice techniques and even a few innovative tricks to move beyond conflict and increase productivity. Our expert faculty will help you stop the blame game and move beyond the sticking points. In just 75 minutes, you’ll also learn:

How a positive approach can take the stress, anxiety and frustration out of dealing with disagreements and conflict
Why conflict isn’t necessarily a bad thing: The advantages and disadvantages of conflict in every organization
How to identify common causes of conflict and deal with them in a dignified manner
Five main strategies for resolving conflict (and the pros/cons of each)
Four skills needed to use the "Win-Win" Collaborative approach
Four A's of problem solving: Awareness, Analysis, Alternatives, Actions
Principles of the interest based approach
How to deal with difficult people

Featured Faculty:

Greg Huszczo, Ph.D., Organization Change and Development Consultant and Leadership Coach

Greg received his doctorate in Industrial/Organizational Psychology from Michigan State University in 1975. Since then, he has served as a successful Organization Change and Development consultant and Leadership Coach to over 100 organizations while also holding full time University appointments as a College Professor. He has taught at Southern Illinois University, Michigan State University, The University of Louisiana at Lafayette and Eastern Michigan University where he also served as their Director of a Masters degree program in Human Resources and Organizational Development.

Greg has consulted for client organizations in the manufacturing sector (e.g. Ford Motor Company, Visteon, General Motors, Freightliner, Navistar, J.I. Case, Unisys, Woodbridge, La-Z-Boy, Kellogg's and many part supplier companies); in the service sector (e.g. Australian Postal System, Credit Acceptance Corporation plus several hospitals, city administrations and school systems); for unions (e.g. UAW, SEIU, AFSCME, UA, USW, BAC); and for institutes (e.g. National Coalition for Community and Justice, Society of Manufacturing Engineers, Facility Management Institute, and several Labor-Management Associations and Universities).

Greg has also authored over 50 articles, papers and three books ( Toward a More Organizationally Effective Training Strategy and Practice , Prentice-Hall/Reston Business Book Division, 1986, Tools for Team Effectiveness, Davies-Black Publishing, 1996, and Tools for Team Leadership, Davies-Black Publishing, 2004). His latest book, Making a Difference by Being Yourself, shows you how to use your personality to make a difference at work and in your relationships. It will be in bookstores in November of 2008.

MONEY-BACK GUARANTEE:

We're so confident you'll get what you want out of this conference that we'll refund every penny if you're not completely satisfied. No questions asked! It's 100% risk-free!

Pricing:

Item	CCM Preferred Customer Price
CD and Event Materials	$269.00

Unable to Attend? Order the CD!
Your CD recording includes the complete audio conference presentation, audience Q&A and presentation materials.

APPROVED FOR RECERTIFICATION CREDIT:

HRCI - Receive 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Each CCM event presents a variety of information and is presented for each organization to develop its own approach and methodology.

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